HELP CENTER

Frequently asked questions

Find answers to the most common questions about tickets, events and your order.

How do I receive my ticket?

After completing your purchase, your ticket will be sent to the email address used during checkout.

Can I choose between different ticket types?

Yes. Depending on the event, different ticket categories such as GA, VIP or VVIP may be available.

Where can I find event details?

Date, venue and ticket information can be found on the respective event page.

Can I change or cancel my order?

Order changes and cancellations depend on the applicable event and ticket conditions.

Can I transfer my ticket to someone else?

Most non-personalized tickets can be used by another person unless stated otherwise.

Special packages, personalized tickets or selected Artist Benefits may have different rules. Please check the respective product page before transferring your ticket.

Are all Proud Nerd events structured the same way?

No. Every Proud Nerd event is different.

Ticket types, Artist Benefits, schedules and entry procedures can vary depending on the artist, venue and event. The information shown on the respective event and product page always applies.

When will I receive the event schedule?

Detailed schedules are usually published closer to the event once all artist, venue and production timings have been confirmed.

Please check your emails and Proud Nerd's official channels before the event.

Are there age restrictions?

Age restrictions depend on the event, venue and local youth protection regulations. Please check the respective event information before purchasing a ticket for a minor.

Where can I find the latest event information?

Always check the respective event page, your ticket emails and Proud Nerd's official channels.

Important information may also be sent directly to ticket holders shortly before the event.

How can I contact Proud Nerd?

For order-related questions, please use the official contact option in the Proud Nerd Shop and include your order number and the email address used for your purchase.

Social media DMs are not our official support channel.